Returns will not be accepted without a Return Authorization Number (RA #). Please call or email us to discuss a resolution with one of our store associates. We will gladly accept the return of unopened products that are within 30 days of shipment. There is a 15% restocking fee for all unopened and unused products. For opened and unused products we accept a return within 15 days of shipment. There is a 25% restocking fee for all opened unused products that are complete, undamaged and in original condition. The buyer is responsible for the return shipping charges and is advised to ship back using the most convenient method. For all returns with items that included Free Shipping or a shipping charge the buyer will be responsible for the actual shipping cost incurred during the original sale for any return. We will credit your purchase in the same manner as your original payment within 10 days of receiving the returned goods. Exchanges do not have a restocking fee provided that the merchandise is complete and in original condition.
Once products are gassed or used they fall under the manufacturer’s warranty and no longer apply to our return policy. We will assist with any warranty situation and help the customer obtain service. Special ordered items and electrical components are non returnable.